General FAQs

Bookings may be made on-the-spot at BRF counter but this is subject to seat availability. We accept cash (SGD), credit cards (Visa & Master) as well as following payments methods at Tanah Merah Ferry Terminal counter only.

           

    

Passengers are encouraged to make bookings in advance.

International passports are needed for exit out of Singapore and entry into Bintan. Bintan is essentially part of Indonesia and considered an international port of call, where immigration clearance and approval is necessary. Indonesia has different visa requirements for different countries. Please check with your travel agent or or the respective Indonesian embassy in your country regarding entry visas to Indonesia. In addition, please ensure that your passport is valid for a minimum of six months (estimate  equal or more than 186 days)  at the time of travel.  All passengers holding Temporary Passport MUST obtain valid Visa into Indonesia or approval letter by Immigration Authority at Indonesia Embassy. For more information about visa requirements, please click here.

Ferry tickets can be purchased online using Visa and Mastercard Credit Card payment modes. Online Bookings can be made up to 4 hours before departure time.

50 Tanah Merah Ferry Road, Singapore 498833

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By Bus
SBS No. 35 ply from either Bedok Bus Interchange or bus stop in front of Tanah Merah MRT Station to Tanah Merah Ferry Terminal.
For latest bus schedule, please click here.

By Car
From City, take East Coast Parkway Expressway, Exit 2A towards Changi Coast Road then continue to Tanah Merah Coast Road after Safra Resort.
For directions, please click here.

By Taxi
You may book taxi services, please call : Dial-A-Cab (65) 6342 5222; Comfort Taxi at (65) 6552 1111; SMRT Taxi (65) 6555 8888; .
For more info on taxi, please click here.

For parking rates, please check with SCC website. Should you require further clarification, kindly contact Terminal Information Counter at 6513 2100.

The ferry ride from TMFT to Bintan Resorts will take approximately 1 hour 10 minutes. Bintan is one hour behind Singapore time.

Depending on traffic conditions, it takes about 15 minutes by taxi from the airport to the Tanah Merah Ferry Terminal. Please allow about 30-45 minutes for immigration and security clearance and luggage collection at the airport.

Passengers who miss their intended departure will have to purchase new tickets on the next departure time(subject to seat availability).

Ladies who are 28 weeks pregnant or more from time of travel, a medical certification on fitness for travel must be presented during check-in. All pregnant passengers are required to sign an indemnity form at our counter.

Passenger is advised to check on personal health insurance policy coverage or purchase additional travel medical insurance from insurance companies prior to departure.

There are limited number of wheelchairs at the terminal and request is subject to availability only. Prior notice must be given to BRF for passengers on wheelchair.

Wheelchair is only accessible from terminal to pontoon. For the interest of passengers’ safety, wheelchair passenger who is unable to walk unaided, he/she must be accompanied by an able-bodied travel companion to assist on his/her embarkation & disembarkation.

Please check the luggage information with SCC website.

Passenger must lodge a report on any damaged or lost baggage immediately to BRF duty office upon arrival at the Ferry Terminal. He/she will then be required to complete the damaged or lost baggage report form with details of baggage. After passenger has left the Ferry Terminal, it shall be deemed that the baggage is received in good order and condition as per check-in. BRF shall be under no liability or whatsoever for any loss or damage to the same. For more information, please check our Terms and Conditions.

For security, baggage checked-in must be tagged to  passengers travelling on same trip.

Please contact BRF Helpdesk via  email  [email protected] and provide your name, contact information, your travel date & time and description of lost item.

Passengers are advised to check-in with their passports and a copy of confirmed itinerary and collect boarding passes at least one and a half hours before ferry departure time at respective Terminals in:

• Singapore at Tanah Merah Ferry Terminal (TMFT) BRF check-in counter at #01-21 OR
• Bintan, Indonesia at Bendar Bentan Telani (BBT) Ticketing Office.

Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in latest 40 minutes before ferry departure time.

Passengers who choose to travel on a turnaround timing schedule are to ensure that sufficient time is given for clearance for the returning trip. BRF will not be liable if the passenger fails to board the ferry in time due to immigration or other reasons.

Every ferry arrival in Bintan, most hotel representatives will have transport ready to bring passengers to their respective hotel. Please clarify arrangements with your travel agent. You may contact your resort and/or golf operator in Bintan Resorts to arrange for land transfers. For non-hotel guests, a fee may be charged by some of the hotels. Alternatively, you may do so with either of the two rental companies located at the ferry terminal in Bintan, Bandar Bentan Telani.

Ferry tickets are priced by sector thus mixed class fares will be charged. Please click here for Ferry ticket rates.

An extensive range of delicious food and beverages may be purchased onboard our ferry kiosk, BRF Deli.

Private Charters would be the perfect answer if you want to have exclusive use of the ferry. Arrangements may be tailor-made to your preferred date and time of departure. Alternatively, if you just require a section of the ferry for a private function, you may book the upper deck of our ferries. Please click here to for more details.

There is a wide range of accommodations available in Bintan which offer a variety of facilities and activities to suit your needs.  Please click here for more information.

Medical Services are not available onboard. If you travel with a pre-diagnosed condition, your travel is entirely at your own risk and you should obtain advise from your own doctor before travel.

A Medical Doctor should accompany the injured person in any of the following cases:

1. Severe altered state of consciousness GCS below 9 (e.g. head injury, severe stroke). Passengers should consult the medical doctor at the hotel or resort on the current GCS state of the injured person to determine if medical escort is required for journey back to Singapore;
2. Cardiac arrest and continuing to display irregular rhythm and/or persistent chest pains;
3. Severe breathlessness;
4. Acute Haemorrhage that is bleeding profusely;
5. Any medical condition requiring an IV in situ;
6. Any fractures – if patient is stabilized and injured part is immobilized, a nurse or medic is sufficient to accompany the passenger back to Singapore.

Bintan Resort Ferries Pte Ltd reserves the right to refuse to transport any passenger with a serious medical condition if that passenger is not accompanied by a qualified doctor or nurse as indicated above.

Yes. Our fleet has Protection & Indemnity insurance under Shipowners Club.
For info on coverage, please refer to http://www.shipownersclub.com/about-us/club-cover-services.

Passengers are advised to buy travel insurance from any travel insurance companies prior to departure. Need to buy insurance?