Terms of Use

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Web Terms and Conditions of Use, Privacy Policy and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Bintan Resorts Ferries Pte Ltd. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law in the Republic of Singapore. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to the Company’s use of cookies in accordance with the terms of the Company’s cookies policy stated in Clause 6 of these terms and conditions.

1. General

The laws of the Republic of Singapore govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Republic of Singapore courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these terms and conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These terms and conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

2. Disclaimer

2.1 Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, the Company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

2.2 BRF Online Reservation System

BRF Online Reservation System is the property of the Company. The data, artwork, related programs and scripts are the copyrighted property of the Company. Neither the Company’s travel nor any of its listings may be reproduced, sold, transferred, or modified without the express advance written consent of the Company.

The Company does not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the data in eCommerce service provided herewith. In no event shall brf.com.sg, its owners or employees, or the Company, be liable for any injury loss, claim, damage, or any incidental or consequential damages which arises out of or is in any way connected with any listing of any data in the BRF Online Reservation System.

3. Payment

All major Credit Cards under VISA and MasterCard and travel cards are acceptable methods of payment online.

The Company will place reasonable security measures to ensure that information submitted on our booking system will remain confidential and secured from unauthorized access but does not warrant against authorized access and will not be liable for any unauthorized access by any means to your information.

For Cancellation and Refund, please refer to our Terms and Conditions.

4. Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

5. Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave this website and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this website or accessed through this website yourself, before disclosing any personal information to them. The Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

6. Use of Cookies

Most websites like ours use cookies to enhance your online experience.

A cookie is a small text file that is stored via your web browser on your computer’s hard drive. It recognizes your browsing preferences and tailor content to you.

For example: Depending on your browser settings, you may be prompted to indicate if you wish for a website to remember certain details (such as a username and password) a cookie will be downloaded so that, upon re- visiting the same page in the website, the cookie will automatically re-populate the information remembered, without your having to re-enter it. Cookies identify a computer rather than an individual.

Cookies on the booking system allow the system to remember your session so that it does not get mixed up with somebody else’s online.

Most web browsers automatically accept cookies. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies. Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on ‘help’ and performing a search on ‘cookies’.

For more information on cookies, please go to: http://www.whatarecookies.com/

7. Data protection

Please also see the Company’s Privacy Policy regarding the Company’s policy on the collection, use and disclosure of personal data supplied by you when you use this website

8. General conditions of carriage

These terms and conditions refer only to your use of this website. Other and separate conditions apply to carriage of passengers, baggage or any promotion which the Company may run from time to time. If you travel on a ferry operated by the Company, the Terms & Conditions of Carriage apply to the carriage of passengers, baggage and promotion

9. Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.
The Company’s logo is a registered trademark in the Republic of Singapore.

10. Communication

10.1 Contact Us

The Company’s contact information such as the Company’s email, telephone and facsimile, can be found on the Contact Us link on this website or via Company literature.

The Company is registered in the Republic of Singapore under registered office address:     1 Harbourfront Place, #16-02 Harbourfront Tower Two Singapore 099254.

10.2 Suggestions, comments and feedback

If you respond to a published document from the Company with information (other than information related to your personal data) including feedback data, such as questions (other than questions related to your personal data), comments, suggestions, or the like regarding the content of any such Company document, such information (other than information related to your personal data) will be deemed to be non-confidential and the Company will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

Any communications, other than communication containing information relating to your personal data, that you send to this website or otherwise to the Company by electronic mail are on a non-confidential basis, and the Company may reproduce, publish or otherwise use them in any way for any purpose. The Company may use the content of any such communications, including any ideas, inventions, concepts, techniques or know- how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services. Further, the Company may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

11. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

12. Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

13. Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any amendments to these terms and conditions. Any changes to our Privacy Policy will also be posted on this website. You are therefore advised to re-read these terms and conditions and the Privacy Policy on a regular basis.

These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice, the Privacy Policy and the Terms and Conditions contained herein. Your statutory consumer rights are unaffected.

Contact Us

  • BRF HelpDesk (Singapore)                  Tel: +65 6240 1780
  • Email: helpdesk@brf.com.sg               Fax: +65 6240 1791