Privacy Policy

PERSONAL DATA PROTECTION ACT 2012 (€œPDPA€)

1. Collection, use and distribution of your personal data

(a) Under the PDPA, Bintan Resorts Ferries Pte Ltd (the €œCompany€) is required to obtain your consent for the collection, use and disclosure of your personal data for the Company’€™s own purposes and for the purposes of third parties including its affiliates, third party service providers (including its outsourced call centres), third party agents (including travel agents, resort operators and insurance companies, where you have requested for travel insurance) transport and excursion providers and relevant regulatory authorities.

(b) the Company collects personal data either directly from you or indirectly from your authorised representatives, third parties, through our website and other channels including our ticketing office.

(c) Your personal data may be used by the Company for the following purposes (hereinafter collectively referred to as the €œPurposes€):

  1. to assist you in your travel arrangements including rescheduling and other operational reasons relevant to your booking (for example, in making your booking and in generating an email confirmation for your booking and to verify your booking, payment and any other issues pertaining to your booking);
  2. to record your details as part of passenger details in the terminal operators system in Singapore and Bintan, Indonesia in order for the Company to generate the passenger manifest as required by third parties and for the purposes of the Singapore and Indonesian port and immigration authorities;
  3. to comply with the Company’€™s legal obligations for your safety and security;
  4. to send you marketing related information on products, services, benefits, promotions and rewards whether on services offered by the Company or related to Bintan Island as a whole;
  5. to improve the content of the Company’€™s website;
  6. to enhance your online experience;
  7. for market research (for example, to measure customer demand or interest in our promotions);
  8. in connection with contests or competitions the Company may run from time to time; or
  9. to respond to your questions, comments or queries.

By proceeding to make your travel arrangements with the Company or continuing to register an account on this website, you consent to the Company and its affiliates, agents, business partners, marketing partners as well as authorised service providers collecting, using, disclosing and/or processing your personal data for the Purposes listed above. You also confirm and agree that your consent granted herein does not supersede or replace any other consents which you may have previously provided to the Company in respect of your personal data, and is additional to any rights which the Company may have at law to collect, use or disclose your personal data. If you are making travel arrangements on behalf of other individuals, you confirm that you have obtained the consent of these other individuals for the Company to collect, use, disclose and process their personal data for the Purposes listed above.

2. Withdrawal of consent

You can choose to withdraw your consent at any time by completing the Withdrawal of Consent Form and submitting the same to our Data Protection Officer by emailing, mailing or faxing the completed form to the address or fax number in paragraph 5 of this policy.

Please allow up to 30 days for your request to be processed by the Company and your records to be updated.

3. Access to your personal data

If you are an account holder on our website, you may access your stored personal data by logging onto your website account with the Company at http://www.brf.com.sg/.

If you are not an account holder on our website and you wish to have access to your stored personal data, you may submit your access request to us by completing the Access Request Form and submitting the same to our Data Protection Officer by emailing, mailing or faxing the completed form to the address or fax number in paragraph 5 of this policy.

Please allow up to 30 days for your request to be processed by the Company.

Please note that a fee of $30 is payable for this service. In the exceptional circumstances provided in Section 21 and the Fifth Schedule of the PDPA, the Company reserves the right to deny you access to your personal data.

4.Correction of your personal data

If you are an account holder on our website, you may correct your personal data by logging onto your website account with the Company at http://www.brf.com.sg/.

If you are not an account holder on our website and you wish to correct your stored personal data, you may submit your correction request to us by completing the Correction of Personal Data Form and submitting the same to our Data Protection Officer by emailing, mailing or faxing the completed form to the address or fax number in paragraph 5 of this policy.

Please allow up to 30 days for your request to be processed by the Company and your records to be updated.

In the exceptional circumstances provided in Section 22 and the Sixth Schedule of the PDPA, the Company may, if it is satisfied on reasonable grounds, not proceed with your correction request.

5. Contact Us

Comments, questions, complaints about or requests relating to this Privacy Policy may be sent to our Data Protection Officer by the following means:

a. By email: dpo@brf.com.sg

b. By Post:
Bintan Resort Ferries Pte Ltd
3 Harbourfront Tower Two
#16-02
Singapore 099254

c. By Fax : +65 6661 0244

You may also contact our Data Protection Officer via telephone at +65 6661 0230.

6. Cookies

Most websites like ours use cookies to enhance your online experience.

A cookie is a small text file that is stored via your web browser on your computer’s hard drive. It recognizes your browsing preferences and tailor content to you.

For example: Depending on your browser settings, you may be prompted to indicate if you wish for a website to remember certain details (such as a username and password) a cookie will be downloaded so that, upon re-visiting the same page in the website, the cookie will automatically re- populate the information remembered, without your having to re-enter it. Cookies identify a computer rather than an individual.

Cookies on the booking system allow the system to remember your session so that it does not get mixed up with somebody else’€™s online.

Most web browsers automatically accept cookies. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies. Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on €˜help and performing a search on €˜cookies’.

For more information on cookies, please go to: http://www.whatarecookies.com/

7. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time and the updated version will be posted on the Company’€™s website. This Privacy Policy is updated as at 31 Aug 2016.

Contact Us