1. Can I just purchase ferry tickets and place reservations on-the-spot at BRF counter?
Bookings may be made on-the-spot at BRF counter but this is subject to seat availability. Passengers are strongly encouraged to make bookings in advance. Online Bookings will be accepted up to 10am before day of departure.

2. Do I need an international passport and visa to enter Bintan?
International passports are needed for exit out of Singapore and entry into Bintan. Bintan is essentially part of Indonesia and considered an international port of call, where immigration clearance and approval is necessary. Indonesia has different visa requirements for different countries. Please check with your travel agent or or the respective Indonesian embassy in your country regarding entry visas to Indonesia. In addition, please ensure that your passport has a validity of at least 6 months. For more information about visa requirements, please click here

3. What are the payment methods for online booking of ferry tickets?
Ferry tickets can be purchased online using two different payment modes, Credit Card and Direct Debit.

• For Credit Card payment, currently we accept Visa or Mastercard only.
  



• For Direct Debit payment, you need to have an Internet Banking account from DBS, UOB or Citibank.
        

4. Where is Tanah Merah Ferry Terminal (TMFT)?
     Click on the picture to enlarge the map.

..........get to TMFT by the following ways :

By Bus
Take SBS Service No. 35 from Bedok Interchange (via Tanah Merah Interchange). Buses arrive at intervals of approximately 15 minutes and the bus journey takes 20 minutes on average. Passengers returning to the Bedok Interchange by Service No. 35 can connect with Bedok MRT Station, Tanah Merah MRT Station and the following 16 bus services - SBS service nos. 7, 9, 14, 17, 18, 25, 26, 28, 30, 32, 33, 34, 40, 66, 152 & 197.

A Bus-Plus Service also operates from TMFT on Saturdays, Sundays and Public Holidays at approximately 3pm. Boarding point is at the Coach Bay outside the Arrival Hall. There are two services to City Hall MRT Station and Tampines MRT Station. Fare: S$ 5 per person.

By Car
From the East Coast Parkway Expressway, take Exit 2A and look out for Tanah Merah Ferry Road, which is located next to the Safra Resort.

By Taxi
The taxi stand is located outside TMFT Arrival Hall.
Book Comfort Taxi at (65) 6552 1111; City Cab at (65) 6552 2222.

By Land Transfer
For Passengers Departing TMFT and are in urgent need for taxis, they can approach the PSA Policeman in the Arrival Hall for assistance to procure a taxi. He will be stationed there from 7am - 11pm.
Information Office at the Departure Hall will also be able to assist the passengers.

5. How are parking charges like at Tanah Merah Ferry Terminal?
With effect from 3 August 2004, the current chip-coin car park system at TMFT will be converted to ERP/Cash Card System. This is to improve service quality to passengers and create a smoother, flow through experience for terminal users.

The new system operates in a similar fashion to the Electronic Road Pricing System which reads the In-Vehicle Unit (IU) Number of the vehicle and automatically records the length of stay of the vehicle in the car park. Vehicles with IU in them can just drive through after the barrier is lifted. When leaving the car park, insert a Cash Card with sufficient funds into the IU for deduction of car park charges.

For foreign registered vehicles or vehicles with IU in them, they may use the Autopass or Cash Card Box. The system will register the serial number of the card for record. Users of the Autopass or Cash Card Box will need to use the same card when they exit the car park.

Effective 1 Feb 2008, the Parking Rates are :
Hourly Parking $1 per hour or part thereof up to a max of $8.56 (including 7% GST) between 0600 hrs and midnight
Day Parking $8.56 per day - 0600 hrs to midnight
Night Parking $6.42 per night - Midnight to 0600 hrs
Should you require further clarification, kindly contact TMFT staff at 6513 2100.

6. How long is the journey from TMFT to Bintan Resorts? Is there a time difference?
The ferry ride from TMFT to Bintan Resorts will take approximately 50-55 minutes. Bintan is one hour behind Singapore time.

7. How do I get to TMFT from Changi Airport?
It takes about 15 minutes by taxi from the airport to the Tanah Merah Ferry Terminal and will probably cost about S$7 plus airport surcharges. Please allow about 30-45 minutes for immigration and security clearance and luggage collection at the airport.

8. If I cannot make it for my departure time, can I transfer my ticket to the next available time?
Passengers who miss their intended depature will have to purchase new tickets on the next departure time(subject to seat availability).

9. What is the luggage allowance given per passenger?
Each passenger is entitled up to 1 hand-carry item not exceeding 10 kg and no larger than 70cm x 51cm x 34cm plus 1 slim item.
Each passenger is entitled to a maximum of 40kg of check-in baggage. Any weight exceeding the first 20kg will be charged in accordance with rates levied by the respective terminals.
BRF's liability for loss and/or damage to the Passenger's Baggage while on board the Vessel shall not exceed US$250.00, subject to proof of amount of loss.

10. At what time must I check-in for the ferry?
Passengers are advised to checkin and collect boarding passes at Tanah Merah Ferry Terminal, BRF check-in counter at #01-21 at least one and half hours before ferry departure time. Our check-in counter will be closed strictly 40 minutes before ferry departure time. Passengers who are late will not be allowed to complete their check-in procedure and they have to wait for the next available ferry departure. Also note that, Baggage check-in counter will be closed 25 minutes before departure time, and Departure gate (Immigrations) will be closed 15 minutes before departure time.

11. How can I arrange for land transfers in Bintan?
Every ferry arrival in Bintan, most hotel representatives will have transport ready to bring passengers to their respective hotel. Please clarify arrangements with your travel agent. You may contact your resort and/or golf operator in Bintan Resorts to arrange for land transfers. For non-hotel guests, a fee may be charged by some of the hotels. Alternatively, you may do so with either of the two rental companies located at the ferry terminal in Bintan, Bandar Bentan Telani.

12. How much is a two-way ferry ticket if I depart on an off-peak day and return on a peak day?
The departure date, not the return date, determines whether a peak or off-peak rate applies.

13. Are there food and drinks onboard the ferry?
An extensive range of delicious food and beverages may be purchased onboard our ferry kiosk, BRF Deli.

14. Can private charters be arranged?
Private Charters would be the perfect answer if you want to have exclusive use of the ferry. Arrangements may be tailor-made to your preferred date and time of departure. Alternatively, if you just require a section of the ferry for a private function, you may book the upper deck of our ferries. Please click here to for more details.

15. How many hotels are there in Bintan Resorts?
There are currently seven hotels in Bintan Resorts: Angsana Resort and Spa, Banyan Tree, Bintan Lodge, Bintan Lagoon Resort, ClubMed-Ria Bintan, Nirwana Beach Club, and Nirwana Gardens. Please click here for more information.

16. Unsuccessful online transactions?
If your online transactions are unsuccessful, please email your booking details i.e departure date & time as well as passport details to reservations@brf.com.sg Or click here for a copy of the advance booking form.