1. Terms of Payment
A 50% deposit of total ticket fares is required upon confirmation of the group booking. Balance of full payment is due 14 days before the departure date.
However, if a group booking and confirmation is made less than 14 days before departure date, full payment is required.
Ferry tickets will be issued upon receipt of full payment.
Bintan Resort Ferries Pte Ltd reserves the right to cancel any charter if the payment dateline is not observed.

 
2. Passengers’ Travel Details
FINAL number of seats required must be confirmed at least 14 days before departure. Balance seats will be released at no charge.
Full passenger details, including ticket numbers, must be furnished at least 7 days before the departure date.
 
3. Amendment and Replacement
No. of days before departure Amendment Charges  
8 days or more
7 days or less
 No charge
S$5.00 per amendment		  
 
4. Cancellation of charter (once deposit has been made)
Notice of cancellation must be made in writing/fax or email to Bintan Resort Ferries Pte Ltd.
No. of seats cancelled No. of days before departure Cancellation Charges / Refunds
100%
100%
More than 20%
20% or less 		15 days or more
14 days or less
14 days or less
14 days or less 		No refund of deposit
No refund of full payment
No refund of cancelled tickets
Deposit refundable
 
Note: All information is correct as at 1 July 2004 and is subject to changes.